Personal data we process
We process your personal data because you use our services and/or because you have provided this data to us yourself. Below is an overview of the personal data we process:
- First and last name
- Address details
- Phone number
- Email address
- Other personal data that you actively provide, for example by creating a profile on this website, in correspondence, or by telephone
Special and/or sensitive personal data we process
Our website and/or service does not intend to collect data about website visitors who are under the age of 16, unless they have permission from a parent or guardian. However, we cannot verify whether a visitor is over 16. We therefore recommend that parents be involved in their children’s online activities to prevent data from being collected without parental consent. If you believe that we have collected personal data about a minor without such consent, please contact us, and we will delete this information.
For what purpose and on what basis we process personal data
We process your personal data for the following purposes:
- To contact you by phone or email if necessary to carry out our services
- To inform you about changes to our services and products
Automated decision-making
We do not make decisions based on automated processing that may have (significant) consequences for individuals. These are decisions made by computer programs or systems without human involvement (for example, by one of our employees).
How long we retain personal data
We do not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. We apply the following retention periods:
- First and last name: up to 5 years unless legally required or necessary for the execution of the agreement
- Address details: up to 5 years unless legally required or necessary for the execution of the agreement
- Phone number: up to 5 years unless legally required or necessary for the execution of the agreement
- Email address: up to 5 years unless legally required or necessary for the execution of the agreement
- Other personal data that you actively provide, for example by creating a profile on this website, in correspondence, or by telephone: up to 5 years unless legally required or necessary for the execution of the agreement
- Bank account number: up to 5 years unless legally required or necessary for the execution of the agreement
Sharing personal data with third parties
We do not sell your personal data to third parties and will only provide this data if it is necessary for the execution of our agreement with you or to comply with a legal obligation. We enter into a data processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. We remain responsible for these processing operations.
Cookies or similar technologies we use
We use functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone when you first visit this website. We use cookies with purely technical functionality. These ensure that the website works properly and, for example, remembers your preferred settings. These cookies are also used to optimize the website. In addition, we place cookies that track your browsing behavior so that we can offer customized content and advertisements. When you first visited our website, we informed you about these cookies and asked for your consent to place them. You can opt out of cookies by configuring your internet browser not to store cookies. You can also delete all previously stored information via your browser settings. For more information, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/
Viewing, modifying, or deleting data
You have the right to access, correct, or delete your personal data. You also have the right to withdraw your consent for data processing or to object to the processing of your personal data by us, as well as the right to data portability. This means you can submit a request to us to send the personal data we hold about you in a computer file to you or another organization specified by you. You can submit a request for access, correction, deletion, data transfer of your personal data, or a request to withdraw your consent or objection to the processing of your personal data. To ensure that the request has been made by you, we ask you to send a copy of your identity document along with your request. Please black out your photo, MRZ (machine-readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) to protect your privacy. We will respond to your request as soon as possible, but within four weeks.
We would also like to point out that you have the right to file a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). You can do so via the following link: https://autoriteitpersoonsgegevens.nl/en/contact-dutch-dpa/contact-us
How we protect personal data
We take the protection of your data seriously and implement appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized alteration. If you believe that your data is not properly secured or if there are indications of misuse, please contact us.